{"id":13732,"date":"2025-04-14T03:21:04","date_gmt":"2025-04-14T03:21:04","guid":{"rendered":"https:\/\/www.koonew.com\/?page_id=13732"},"modified":"2025-06-17T15:20:12","modified_gmt":"2025-06-17T07:20:12","slug":"soutien","status":"publish","type":"page","link":"https:\/\/www.koonew.com\/fr\/soutien\/","title":{"rendered":"Soutien"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13732\" class=\"elementor elementor-13732\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-706d234 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"706d234\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a190169 elementor-widget elementor-widget-template\" data-id=\"a190169\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"7970\" class=\"elementor elementor-7970\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53f42f47 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"53f42f47\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f75a33a\" data-id=\"6f75a33a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6511faa4 elementor-widget elementor-widget-the7-breadcrumb\" data-id=\"6511faa4\" data-element_type=\"widget\" data-widget_type=\"the7-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"assistive-text\">Vous \u00eates ici :<\/div><ol class=\"breadcrumbs text-small rcrumbs\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.koonew.com\/fr\/\" title=\"Accueil\"><span itemprop=\"name\">Accueil<\/span><\/a><meta itemprop=\"position\" content=\"1\" \/><\/li><li class=\"current\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\">Page<\/span><meta itemprop=\"position\" content=\"2\" \/><\/li><\/ol>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d16c2a0 elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"d16c2a0\" data-element_type=\"container\" id=\"quality-warranty\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-11e19c3 e-con-full e-flex e-con e-child\" data-id=\"11e19c3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9811d4b elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"9811d4b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#quality-warranty\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Garantie<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ab6116 e-con-full e-flex e-con e-child\" data-id=\"3ab6116\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54a62be elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"54a62be\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#sales-support\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Aide \u00e0 la vente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4cd0f5 e-con-full e-flex e-con e-child\" data-id=\"c4cd0f5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e475fb elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"4e475fb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#after-sales-service\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Service apr\u00e8s-vente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b185e77 e-con-full e-flex e-con e-parent\" data-id=\"b185e77\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3ea1946 e-flex e-con-boxed e-con e-child\" data-id=\"3ea1946\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd61828 elementor-widget elementor-widget-spacer\" data-id=\"cd61828\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59816bc elementor-widget elementor-widget-heading\" data-id=\"59816bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Garantie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37276c6 elementor-widget elementor-widget-text-editor\" data-id=\"37276c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous offrons une garantie limit\u00e9e d'un an sur les projecteurs. \u00a0<\/p><p>Pour les demandes de garantie li\u00e9es \u00e0 la qualit\u00e9, les articles seront r\u00e9par\u00e9s ou remplac\u00e9s par des unit\u00e9s remises \u00e0 neuf en usine qui seront soumises aux normes de qualit\u00e9 de Koonew.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6b9371 elementor-widget elementor-widget-heading\" data-id=\"a6b9371\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Politiques de r\u00e9paration et de garantie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94e9620 elementor-widget elementor-widget-text-editor\" data-id=\"94e9620\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Koonew fournira une r\u00e9paration ou un remplacement conform\u00e9ment \u00e0 la politique de garantie de Koonew. Pour obtenir une r\u00e9paration, un remplacement ou tout autre recours, veuillez <a style=\"text-decoration: none; color: #ff8c00;\" href=\"https:\/\/www.koonew.com\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">nous contacter<\/a>.<\/p><p>Pendant la p\u00e9riode de garantie, Koonew doit v\u00e9rifier que le d\u00e9faut est d\u00fb \u00e0 des probl\u00e8mes de fabrication et non \u00e0 une mauvaise utilisation ou \u00e0 des facteurs externes. Koonew se r\u00e9serve le droit de faire \u00e9valuer les produits retourn\u00e9s dans un d\u00e9lai raisonnable par le fabricant afin de d\u00e9terminer si les produits sont d\u00e9fectueux ou s'ils n\u00e9cessitent simplement une forme de d\u00e9pannage de base.<\/p><p>Pour les demandes de garantie li\u00e9es \u00e0 la qualit\u00e9, les articles seront r\u00e9par\u00e9s ou remplac\u00e9s par un article remis \u00e0 neuf en usine qui sera soumis aux normes de qualit\u00e9 de Koonew.<\/p><p>Sur demande, Koonew peut envoyer un technicien sur place pour r\u00e9parer le produit. Le temps de d\u00e9placement et les frais de d\u00e9placement et de s\u00e9jour du technicien sont payables conform\u00e9ment aux tarifs et proc\u00e9dures de Koonew en vigueur \u00e0 ce moment-l\u00e0.<\/p><p><strong>Remarque :<\/strong><\/p><p>Pour la r\u00e9paration ou le remplacement, veuillez noter que nous ne payons pas les frais d'exp\u00e9dition, d'assurance ou de transport entre vous et nous, ni les frais d'importation, les droits et les taxes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba904b elementor-widget elementor-widget-heading\" data-id=\"6ba904b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ce que vous devez faire pour obtenir le service de garantie :<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d666c05 elementor-widget elementor-widget-text-editor\" data-id=\"d666c05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Renvoyez le produit ou la pi\u00e8ce en suivant les proc\u00e9dures suivantes :<\/p><ol><li>Contactez votre revendeur Koonew ou le service client\u00e8le de Koonew pour obtenir des informations sp\u00e9cifiques sur le retour et l'exp\u00e9dition.<\/li><li>Etiqueter et exp\u00e9dier le produit \u00e0 l'adresse fournie par Koonew. Vous devez emballer correctement les produits dans l'emballage d'origine afin de les prot\u00e9ger contre les dommages dus au transport.<\/li><li>Placez les informations n\u00e9cessaires au retour en \u00e9vidence sur l'ext\u00e9rieur de la bo\u00eete.<\/li><\/ol><p>Veuillez vous assurer qu'une sauvegarde de toutes les donn\u00e9es ou configurations personnalis\u00e9es est effectu\u00e9e avant de renvoyer le produit pour r\u00e9paration\/remplacement. Au cours du processus de r\u00e9paration ou de remplacement, les produits sont r\u00e9initialis\u00e9s \u00e0 leur configuration d'usine et toutes les donn\u00e9es et configurations personnalis\u00e9es sont perdues.<\/p><p><a style=\"text-decoration: none; color: #ff8c00;\" href=\"https:\/\/www.koonew.com\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Besoin d'aide ?<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c97e7d elementor-widget elementor-widget-spacer\" data-id=\"2c97e7d\" data-element_type=\"widget\" id=\"sales-support\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2abe7bb e-flex e-con-boxed e-con e-parent\" data-id=\"2abe7bb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a9687d4 e-con-full e-flex e-con e-child\" data-id=\"a9687d4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98ef443 elementor-widget elementor-widget-heading\" data-id=\"98ef443\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aide \u00e0 la vente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fafbf39 elementor-widget elementor-widget-text-editor\" data-id=\"fafbf39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si je dois coop\u00e9rer avec vous, quelle aide \u00e0 la vente proposez-vous ?<\/p><p>Nous pouvons proposer des \u00e9chantillons s\u00e9par\u00e9s, du mat\u00e9riel promotionnel, des supports publicitaires, des commandes d'essai, ainsi qu'une assistance locale (aux \u00c9tats-Unis, au Canada, au Royaume-Uni, en France, en Allemagne, en Italie, en Gr\u00e8ce, en Espagne, au Portugal, en Pologne, en Irlande, en Belgique, en Autriche, aux Pays-Bas, en R\u00e9publique tch\u00e8que, au Danemark, en Su\u00e8de, en Roumanie, en Hongrie, en Finlande, etc.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba88cf elementor-widget elementor-widget-heading\" data-id=\"1ba88cf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Soutien aux produits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5ba748 elementor-widget elementor-widget-text-editor\" data-id=\"a5ba748\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><a style=\"text-decoration: none; color: #ff8c00;\" href=\"https:\/\/www.koonew.com\/fr\/comment-choisir-le-projecteur-qui-vous-convient-demarrer\/\" target=\"_blank\" rel=\"noopener\">Guide de d\u00e9marrage du projecteur<\/a><\/p><p>Vous ne savez toujours pas comment choisir votre propre projecteur ?\u00a0<a style=\"text-decoration: none; color: #ff8c00;\" href=\"https:\/\/www.koonew.com\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">nous contacter<\/a> pour plus de d\u00e9tails.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b264e4 elementor-widget elementor-widget-heading\" data-id=\"9b264e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Commandes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a6694e elementor-widget elementor-widget-text-editor\" data-id=\"4a6694e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Acceptez-vous la personnalisation ? Quel est votre MOQ en la mati\u00e8re ?<\/p><p>Produits OEM standard : Le MOQ est de 1 unit\u00e9. Elle convient aux tests d'\u00e9chantillons ou \u00e0 la vente d'essais par petits lots.<br \/>Produits ODM personnalis\u00e9s : La qualit\u00e9 de fabrication est ajust\u00e9e en fonction de la complexit\u00e9 de la conception (g\u00e9n\u00e9ralement \u2265 500 unit\u00e9s). Les frais d'ouverture du moule peuvent \u00eatre partag\u00e9s pour les commandes importantes.<br \/>Politique flexible : Les clients qui coop\u00e8rent \u00e0 long terme peuvent demander des remises \u00e9chelonn\u00e9es sur la quantit\u00e9.<\/p><p>Quel est le d\u00e9lai de livraison de votre commande ?<\/p><p>Commandes OEM : Livraison dans les 15 \u00e0 30 jours suivant la confirmation de la conception (livraison en un jour possible si les stocks sont suffisants).<br \/>D\u00e9veloppement ODM : Environ 55 jours apr\u00e8s la confirmation du sch\u00e9ma (y compris l'ouverture du moule, la production d'\u00e9chantillons et les essais), avec un calcul s\u00e9par\u00e9 pour la dur\u00e9e de la production en s\u00e9rie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95c7fc8 elementor-widget elementor-widget-heading\" data-id=\"95c7fc8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9dition et livraison<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91efa29 elementor-widget elementor-widget-text-editor\" data-id=\"91efa29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D'o\u00f9 venez-vous ?<\/p><p>Pour les petites commandes, nous disposons de nos propres entrep\u00f4ts en Am\u00e9rique du Nord et en Europe, puis la commande sera exp\u00e9di\u00e9e \u00e0 partir de l'entrep\u00f4t local le plus proche de votre pays ;<br \/>Pour les commandes en gros, les produits seront exp\u00e9di\u00e9s depuis notre usine en Chine.<\/p><p>Quel est le d\u00e9lai d'exp\u00e9dition ?<\/p><p>En g\u00e9n\u00e9ral, le d\u00e9lai est de 5 \u00e0 10 jours ouvrables pour les envois express et a\u00e9riens, et de 30 \u00e0 50 jours pour les envois maritimes. Contactez-nous pour obtenir une solution d'exp\u00e9dition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f240a9 elementor-widget elementor-widget-heading\" data-id=\"4f240a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Paiements<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8133aab elementor-widget elementor-widget-text-editor\" data-id=\"8133aab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Quel est votre d\u00e9lai de paiement ?<\/p><p style=\"text-align: left;\">Exemple de commande : 100% Paiement anticip\u00e9 (PayPal\/Western Union).<br \/>Commande en gros : 30% Acompte + T\/T Paiement du solde, L\/C (\u2265 500 unit\u00e9s).<br \/>Cr\u00e9dit Client : P\u00e9riode de cr\u00e9dit soutenue (les qualifications doivent \u00eatre revues)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-146849b elementor-widget elementor-widget-heading\" data-id=\"146849b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Demande de devis<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d27ab1 elementor-widget elementor-widget-text-editor\" data-id=\"1d27ab1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Si vous \u00eates int\u00e9ress\u00e9 par nos projecteurs, n'h\u00e9sitez pas \u00e0 nous contacter pour un devis d\u00e8s maintenant !<\/p><p style=\"text-align: left;\">Mobile\/Whatsapp\/Wechat : +86 13113600153<br \/>E-mail : jessica@koonew.com<\/p><p style=\"text-align: left;\"><a style=\"text-decoration: none; color: #ff8c00;\" href=\"https:\/\/www.koonew.com\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Besoin d'une aide \u00e0 la vente ?<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6afa21b elementor-widget elementor-widget-spacer\" data-id=\"6afa21b\" data-element_type=\"widget\" id=\"after-sales-service\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0402086 e-flex e-con-boxed e-con e-parent\" data-id=\"0402086\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-571e7af elementor-widget elementor-widget-heading\" data-id=\"571e7af\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service apr\u00e8s-vente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-327158a e-flex e-con-boxed e-con e-parent\" data-id=\"327158a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9994e93 e-con-full e-flex e-con e-child\" data-id=\"9994e93\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-906c8a7 elementor-widget elementor-widget-text-editor\" data-id=\"906c8a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous disposons d'une \u00e9quipe professionnelle de service apr\u00e8s-vente qui est disponible pour vous fournir un service apr\u00e8s-vente 24 heures sur 24<\/p><p>Une \u00e9quipe d'assistance technique professionnelle travaille en collaboration pour r\u00e9soudre directement vos probl\u00e8mes techniques li\u00e9s aux produits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c79fa0f elementor-section-content-space-evenly elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c79fa0f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-349bc2c\" data-id=\"349bc2c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2858b1b elementor-widget elementor-widget-heading\" data-id=\"2858b1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Responsable des ventes : Jessica<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2768ea7 elementor-widget elementor-widget-text-editor\" data-id=\"2768ea7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous avez besoin d'\u00e9chantillons, d'un devis, de d\u00e9tails sur l'exp\u00e9dition ou d'aide pour votre id\u00e9e de projecteur ? Contactez-moi \u00e0 tout moment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37c6e87 elementor-widget elementor-widget-heading\" data-id=\"37c6e87\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:8613723762297\">Appelez-nous : +86 13723762297<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9132a30 elementor-widget elementor-widget-text-editor\" data-id=\"9132a30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Horaires d'ouverture : 24 heures sur 24.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad5d1a1 elementor-widget elementor-widget-heading\" data-id=\"ad5d1a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"mailto:jessica@koonew.com\">E-mail : jessica@koonew.com<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6c76d1 elementor-widget elementor-widget-text-editor\" data-id=\"b6c76d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous avez des questions ? Envoyez-nous un e-mail et nous vous r\u00e9pondrons dans les plus brefs d\u00e9lais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f953e7c elementor-widget elementor-widget-heading\" data-id=\"f953e7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.google.com\/maps\/place\/%E4%B8%AD%E5%9B%BD%E5%B9%BF%E4%B8%9C%E7%9C%81%E6%B7%B1%E5%9C%B3%E5%B8%82%E5%8D%97%E5%B1%B1%E5%8C%BA%E9%AB%98%E6%96%B0%E7%A7%91%E6%8A%80%E5%9B%AD%E8%B5%8B%E5%AE%89%E7%A7%91%E6%8A%80%E5%A4%A7%E5%8E%A6+%E9%82%AE%E6%94%BF%E7%BC%96%E7%A0%81:+518063\/@22.5384788,113.9464988,16z\/data=!3m1!4b1!4m6!3m5!1s0x3403ee02260d218b:0xa0e07dd9d5b5c25c!8m2!3d22.5384739!4d113.9513697!16s%2Fg%2F12xpw8m5l?hl=zh-cn&#038;entry=ttu&#038;g_ep=EgoyMDI1MDQwMi4xIKXMDSoJLDEwMjExNDU1SAFQAw%3D%3D\" target=\"_blank\" rel=\"nofollow\">Adresse : Fuan Technology Building, Hi-Tech Park, District de Nanshan, Shenzhen, Guangdong, Chine<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4e44fd elementor-widget elementor-widget-text-editor\" data-id=\"a4e44fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Bienvenue pour nous rendre visite !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b90c8a elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-the7_icon_widget\" data-id=\"0b90c8a\" data-element_type=\"widget\" data-widget_type=\"the7_icon_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-icon-wrapper the7-elementor-widget\"><a class=\"elementor-icon\" href=\"mailto:jessica@koonew.com\" target=\"_blank\" rel=\"nofollow\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 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class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_925fdd1]\" id=\"form-field-field_925fdd1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"T\u00e9l\u00e9phone\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les chiffres et les caract\u00e8res t\u00e9l\u00e9phoniques (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"3\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Warranty Sales Support After-sales Service Warranty We provide a 1-year limited warranty on projectors. \u00a0 For quality-related warranty claims, items will be repaired or replaced with a factory refurbished units\u00a0which will be subject to Koonew standard of quality. Repair and Warranty Policies Koonew will provide a repair or replacement in accordance with the Koonew Warranty&hellip;<\/p>","protected":false},"author":1,"featured_media":15843,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13732","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support &amp; Warranty | Projector Factory After-Sales Service<\/title>\n<meta name=\"description\" content=\"We provide full warranty, sales support, and after-sales service as a professional projector factory. 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